Member’s Mobile – Service Closure
Member’s Mobile is closing on 30 September 2026.
Existing customers should transfer their mobile number to another provider by 26 September 2026. New Member’s Mobile plans are no longer available through Union Shopper.
Member’s Mobile – Service Closure
Member’s Mobile has advised that it will cease operating on 30 September 2026.
New Member’s Mobile plans are no longer available through Union Shopper.
Existing Member’s Mobile customers should arrange to transfer their mobile number to another provider by 26 September 2026. Member’s Mobile has advised that numbers which have not been transferred may be lost when the service closes.
1. Can I still sign up for Member’s Mobile?
No. Member’s Mobile is no longer accepting new customers and its mobile service will close on 30 September 2026.
Union Shopper no longer has Member’s Mobile plans available for members.
2. I’m an existing Member’s Mobile customer. What do I need to do?
You should arrange to transfer your mobile number to another mobile provider by 26 September 2026.
Member’s Mobile has advised that customers who do not transfer their number before the service closes may lose their existing mobile number.
3. Can I keep my current mobile number?
Yes, provided you transfer your number to another provider before Member’s Mobile closes.
When signing up with your new provider, select the option to keep or transfer your existing mobile number.
Where possible, do not cancel your Member’s Mobile service before the transfer has been completed, as your existing service generally needs to remain active for the number transfer to take place.
4. When will Member’s Mobile close?
Member’s Mobile has advised that its service will close on 30 September 2026.
Customers have been asked to transfer their number to another provider by 26 September 2026.
5. Does Union Shopper have another mobile phone plan available?
There is currently no replacement mobile plan available through Union Shopper.
If a new mobile service becomes available to members, it will be added to the Union Shopper website and communicated through our usual member channels.
6. Who do I contact about my existing Member’s Mobile service?
Questions about your existing service, account, SIM, billing or transferring your number should be directed to Member’s Mobile.
Member’s Mobile Support
Phone: 1300 774 357
Online: membersmobile.com.au/support
I would also change the page heading from something promotional such as “Member’s Mobile” to “Member’s Mobile – Service Closure”, and remove the plan table completely.
At the very top of the page, above the FAQs, I’d add a prominent notice:
Member’s Mobile is closing on 30 September 2026.
Existing customers should transfer their mobile number to another provider by 26 September 2026. New Member’s Mobile plans are no longer available through Union Shopper.
That makes the position clear before anyone gets far enough down the page to read the FAQs.